![]() Calling Quest usually requires an investment of at least an hour, he says. Get insurance for your next trip at VisitorsCoverage. Working with top-rated travel insurance partner providers, VisitorsCoverage’s award-winning search, compare and purchase technology simplifies the travel insurance process and finds the best deals for the coverage you need to explore the world with confidence. VisitorsCoverage is one of the world’s most trusted providers of travel insurance for millions of global travelers in over 175 countries. “He told me he had correctly coded the form and my doctor’s office covered the expenses. A few days later, Quest sent him a bill for $385. The technician indicated everything was fine.” “I contacted my doctor’s office who in turn contacted the Quest technician at the San Francisco lab,” he says. But when he went in for the blood draw, the technician said the form didn’t indicate that the procedure was prepaid, and said he was responsible for the $385 charge. He says he paid for the blood work through his doctor’s office. No one stepped up.įornero’s doctor ordered some blood tests through Quest Labs in San Francisco. Companies would prefer to send you to an endless phone tree or impersonal “knowledge” base on their site than to actually help you with a problem.įornero’s issue is a reminder that often, the key to solving a customer problem is talking to the right person. But their identities are often shrouded in secrecy, and I think I know why. ![]() Of course, these folks should be on every page of the website, the same way forward-looking news organizations publish the names and emails of editors at the bottom of each story. But we have an amazing research team, capable of finding the company employees whose names and contact information are a closely guarded secret: the executives who handle customer service problems. And now we do.Īctually, I should say before today those names weren’t public. But then George Fornero asked our team for help with a Quest Diagnostics case. To apply for our Financial Assistance Program, download an application and mail it to the address listed on your invoice, or, call the Customer Service phone number listed on your invoice.įor additional questions please contact Billing Customer Service.Before today, we didn’t know the names, numbers and email addresses for the customer service executives at Quest Diagnostics. If you do not have an invoice, contact Billing Customer Service. ![]() To take advantage of a payment plan, call the customer service phone number listed on your invoice. The guidelines are updated annually and are available at the HHS website. Department of Health and Human Services poverty guidelines. We will determine your eligibility based on your income and the U.S. Discounts are based on guidelines provided by the US Department of Health and Human Services and can be as much as 100% of your amount due. ![]() We offer tiered discounts that take into account your income and family unit size. We offer payment plans, which allow those who are unable to pay their full balance by the due date, to make monthly installment payments. Through our Patient Assistance Program, we tailor solutions for uninsured or underinsured patients based on individual circumstances and may adjust some or all laboratory charges if you cannot afford to pay for your testing. We are committed to providing clinical laboratory services regardless of your ability to pay. ![]()
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